Shipping Policy

Domestic Shipping (UAE)

At Oneavanue.com, we strive to ensure that your shopping experience is smooth and enjoyable, from the moment you place your order to when it arrives at your doorstep.

1. Service Areas: Currently, we provide shipping services to the following Emirates:

Abu Dhabi
Dubai
Sharjah

We are working diligently to extend our services to other Emirates in the near future.

2. Shipping Methods and Delivery Times: We offer multiple shipping options to cater to your needs:

Standard Shipping: Typically, delivery within 3-5 business days.
Express Shipping: Typically, delivery within 1-2 business days.

3. Order Processing:

Orders are processed within 1-2 business days.
You will receive a confirmation email once your order has been dispatched.

4. Shipping Charges:

Standard Shipping: AED 15 (free for orders above AED 199).
Express Shipping: AED 30.

5. Tracking Your Order: Once your order has been shipped, you will receive an email with the tracking number and a link to track your order online.

6. Delivery Policy:

Deliveries are made during regular business hours (8 AM – 6 PM) from Sunday to Thursday.
Please ensure that someone is available to receive your order at the delivery address.

7. Delays:

We strive to deliver your order within the specified time frame. However, there may be occasional delays due to factors beyond our control (e.g., weather conditions, holidays, etc.).
In the event of a delay, we will notify you promptly.

8. Out of Stock Items:

If an item you ordered is out of stock, we will inform you immediately and provide options for replacement or refund.

9. Returns and Exchanges:

If you need to return or exchange a product, please refer to our Return Policy for detailed instructions.

International Shipping:

Currently, we do not offer international shipping. We are working on expanding our services to include international destinations in the future.

We are committed to providing you with high-quality products and excellent customer service. If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact our customer support team at [insert contact information].

Thank you for shopping with Oneavenue.com. We appreciate your business and look forward to serving you.

Contact Us: If you have any questions about your order or need further assistance, please contact our customer service team at: