RETURN POLICY

At Oneavanue.com, we want you to be completely satisfied with your purchase. If you are not entirely happy with your product, we offer a straightforward return process.

1. Return Eligibility:

• Products can be returned within 14 days of delivery.
• Items must be in their original condition, unused, and in their original packaging with all tags and labels attached.
• Certain items, such as customized or made-to-order products, are non-returnable unless they are defective or damaged.

2. Non-Returnable Items:

• Customized or made-to-order items
• Items that have been used, installed, or are not in their original condition
• Items returned without prior authorization
• Perishable goods, personal care items, and intimate products

3. Return Process:

• Step 1: Contact Customer Support
  • Email: help@oneavanue.com
  • Phone: +971 2 444 1023
  • Live Chat: Available 24/7 on our website
• Step 2: Receive Return Authorization
  • Our customer support team will provide you with a return authorization number and instructions for returning the product.
• Step 3: Package the Product
  • Ensure the product is securely packaged in its original packaging along with all accessories, manuals, and documentation.
• Step 4: Ship the Product
  • Return the product to the address provided by our customer support team. We recommend using a trackable shipping method to ensure the product reaches us safely.

4. Inspection and Refund:

• Once we receive the returned product, our team will inspect it to ensure it meets our return criteria.
• If the return is approved, we will process a refund to your original payment method within 7-10 business days.
• You will receive an email notification once the refund has been processed.

5. Shipping Charges:

• Original shipping charges are non-refundable, except in cases where we have sent the wrong or defective product.
• Return shipping charges are the responsibility of the customer, except in cases where we have sent the wrong or defective product.

6. Damaged or Defective Products:

• If you receive a damaged or defective product, please contact our customer support team within 7 days of delivery to initiate a return and refund or exchange process.

7. Incorrect Products:

• If you receive a product that does not match your order, please contact our customer support team within 7 days of delivery to initiate a return and refund or exchange process.

8. Late or Missing Refunds:

• If you haven’t received a refund within the expected time frame, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted.
• If you still have not received your refund after 10 business days, please contact our customer support team for assistance.

9. Contact Us:

If you have any questions about our return policy or need further assistance, please contact our customer support team at:

• Email: help@oneavanue.com
• Phone: +971 2 444 1023

We value your business and are committed to providing you with the best possible shopping experience.