REFUND POLICY

At Oneavanue.com, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your purchase, we’re here to help.

1. Refund Eligibility:

• Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact our customer support team within 7 days of delivery to initiate a return and refund process.

• Incorrect Products:

  • If you receive a product that does not match your order, please contact our customer support team within 7 days of delivery.

• Unwanted Products:

  • If you change your mind about a product, you can return it within 14 days of delivery, provided it is in its original condition and packaging.

2. Non-Refundable Items:

• Customized or made-to-order items
• Products that have been used, installed, or are not in their original condition
• Products returned without prior authorization

3. Return Process:

• Contact Customer Support:
  • Email: help@oneavanue.com.
  • Phone: +971 2 444 1023
  • Live Chat: Available 24/7 on our website
• Receive Return Authorization:
  • Our customer support team will provide you with a return authorization number and instructions for returning the product.
• Package the Product:
  • Ensure the product is securely packaged in its original packaging along with all accessories, manuals, and documentation.
• Ship the Product:
  • Return the product to the address provided by our customer support team. We recommend using a trackable shipping method to ensure the product reaches us safely.

4. Refund Process:

• Inspection:
  • Once we receive the returned product, our team will inspect it to ensure it meets our return criteria.
• Approval:
  • If the return is approved, we will process the refund to your original payment method within 7-10 business days.
• Notification:
  • You will receive an email notification once the refund has been processed.

5. Shipping Charges:

• Original shipping charges are non-refundable, except in cases where we have sent the wrong or defective product.
• Return shipping charges are the responsibility of the customer, except in cases where we have sent the wrong or defective product.

6. Late or Missing Refunds:

• If you haven’t received a refund within the expected time frame, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted.
• If you still have not received your refund after 10 business days, please contact our customer support team for assistance.

7. Contact Us:

If you have any questions about our refund policy or need further assistance, please contact our customer support team at:

• Email: help@oneavanue.com.
• Phone: +971 2 444 1023

We value your business and are committed to providing you with the best possible shopping experience.