Cancellation Policy
At Oneavanue.com, we understand that sometimes plans change and you may need to cancel an order. Our cancellation policy is designed to be customer-friendly and straightforward.
1. Order Cancellation:
Before Dispatch:
- Orders can be canceled at any time before they are dispatched. To cancel an order, please contact our customer support team as soon as possible.
- You can reach our customer support team via:
- Email: help@oneavanue.com
- Phone: +971 2 444 1023
- Live Chat: Available 24/7 on our website
After Dispatch:
- Once an order has been dispatched, it cannot be canceled. However, you can return the product in accordance with our Return Policy after you receive it.
2. Refunds:
- For canceled orders before dispatch, we will process a full refund within 5-7 business days.
- Refunds will be issued to the original method of payment.
3. Special Conditions:
- If you have placed an order for customized or made-to-order items, cancellations may not be possible after the order has been processed. Please contact our customer support team for further assistance in such cases.
4. How to Cancel an Order:
- Email: Send an email to help@oneavanue.com with your order number and the request for cancellation.
- Phone: Call our customer support team at +971 2 444 1023 with your order details.
- Live Chat: Use the live chat feature on our website to request a cancellation.
5. Processing Time:
- Our team will confirm the cancellation within 24 hours of receiving your request.
- You will receive a confirmation email once the cancellation is processed.
6. Multiple Cancellations:
- If we notice a pattern of frequent cancellations, we may take appropriate action to prevent abuse of our cancellation policy.
7. Contact Us:
If you have any questions about our cancellation policy or need further assistance, please contact our customer service team at:
- Email: help@oneavanue.com.
- Phone: +971 2 444 1023